OUR PATIENT PHILOSOPHY



OUR PATIENT PHILOSOPHY



The MSA Team is dedicated to serving patients well.


These principles form the standard for our attitudes and actions toward every patient that visits us.

Patients are:


Patients are the most important people in our business, whether we are caring for them in person or over the telephone.


Patients are not an interruption of our work. They are the purpose for our work.


Patients are the most important part of our business. They are not outsiders.


Patients are not someone with whom we argue or match wits.


Patients are deserving of the most courteous and attentive experience we can give them.


Patients do not depend on us. We depend on them.


Patients favor us with their patronage. We are not doing them a favor by serving them.


Patients are not statistics. They are human beings with needs, feelings, and emotions like our own.


Patients are people who bring us their needs. It is our job to identify and fill those needs.


Patients ARE THE LIVELIHOOD OF OUR BUSINESS.

To Our Valued Patients,

At MSA Orthopedics, we strive to provide the safest and best possible health care available.

As our communities continue to feel the increased impact of Coronavirus, we feel it is important to share with you what we are doing to help keep people safe and healthy. Please be assured that we have implemented protocols based on the guidelines of the CDC and local public health officials.

In addition to our normal protocols for sanitization and safety, we have added a screening process at our front entrance for of all who enter MSA Orthopedics. We’ve instructed anyone, both patients and staff, who are not feeling well to stay home out of an abundance of caution, and to self-monitor their symptoms for at least fourteen days. Please know that MSA will have staff available at 229-435-0525 to help with any needs that arise or any questions you may have regarding these new protocols.

As the situation evolves, MSA may implement additional preventative measures to ensure Patient and Team Member wellbeing. We are committed to maintaining the safest, healthiest environment possible and will communicate any necessary changes immediately.

Actions we have taken over the past several years have helped us prepare for scenarios like this and throughout this process, we have been continuously refining and implementing new procedures. From hygiene to cleaning and sanitation, we have allocated an abundance of resources throughout our clinic that go above and beyond CDC requirements. Your safety is important to us.

Thank you in advance for your patience as we navigate this challenging situation. We will continue to monitor the situation as it develops. We are committed to continuous service to our communities, while maintaining our focus where it belongs: on our Valued Patients and Team Members.

Sincerely,
MSA Orthopedics